Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed slightly. If there will be a significant delay in shipping your order, we will notify you by email.

Shipping Times

Estimated delivery times depend on your location.

Standard Shipping:
7–12 business days

Please note that shipping times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Order Tracking

After your order has been shipped, you will receive an email containing your tracking number. Please allow 24–48 hours for tracking information to update.

Shipping Costs

Shipping costs are calculated at checkout unless a promotion offering free shipping is active.

Lost or Delayed Packages

Somneora is not responsible for delays caused by carriers, customs, or incorrect shipping addresses provided by the customer. However, if your package appears lost, please contact us and we will assist you in resolving the issue.

Incorrect Address

Please ensure that your shipping address is correct before completing your order. If you notice an error, contact us immediately so we can attempt to update the information before the order is shipped.

Contact

For any shipping questions or concerns, please contact our support team through our website contact page.