FAQ
What is the Pet Cam Mini?
The Pet Cam Mini is a compact camera worn on your pet's collar or harness, letting you check in on them from anywhere using your smartphone. It features crystal-clear HD video, night vision, and a secure encrypted feed for total peace of mind.
Is it easy to set up?
Yes. Simply charge your Pet Cam Mini, clip it onto your pet's collar or harness, and connect it to our appp, and you'll be watching your pet in about five minutes — no tools or technical experience required.
Can I watch my pet from anywhere?
Absolutely. Whether you're at work, running errands, or traveling, you can pull up a live, crystal-clear view of your pet directly from your phone, day or night.
Can I see my pet at night?
Yes. The Pet Cam Mini includes built-in night vision, so you can check on your pet even in low light or complete darkness.
Is my video feed private and secure?
Absolutely. All video is transmitted through an encrypted connection, so only you have access to your camera's feed.
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery usually takes 7-12 business days depending on your location.
Do you ship internationally?
Yes. Trackly ships to many countries worldwide. Shipping times may vary depending on the destination and local postal services.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email. You can use this tracking number to monitor the status of your delivery.
What if my product arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging. Our support team will assist you with a replacement or solution.
Can I return my order?
Yes. We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
How can I contact Trackly support?
If you have any questions, you can contact our support team through the contact page on our website, or by emailing tracklycam@gmail.com. We aim to respond within 24-48 hours.
